Restoration Center – Terms of Service

Welcome to Laramerchi’s Restoration Center! We’re excited to care for your items with the highest attention to detail and quality. To ensure transparency and the best possible service, please take a moment to review our terms below.

Payments & Consultations

• Full payment is required upfront before any services can begin.
• All sales are final. We do not offer refunds at this time.
• A consultation (in-person or virtual) with one of our service providers is required before beginning any restoration services.
• All virtual consultations are conducted via Zoom and will be recorded for quality and service accuracy.

Who We Serve

• Clients must be 18 years or older to request services.
• Minors are welcome, but must be accompanied by a parent or guardian during all consultations and services.

Payment Verification

• For electronic payments, we may require a valid government-issued ID. The name on the ID must match the name on the payment and service profile.

Our Promise & Limitations

• We strive to deliver excellent results using our current tools and expert techniques.
• Not all items will look “brand new,” but we always aim for the highest quality possible.
• Please let us know if your item has been exposed to mold, pests, or other hazardous materials—this helps us ensure safety for both our staff and your belongings.
• Every item is unique. Due to age, material sensitivity, or prior damage, we cannot guarantee identical outcomes for all products.

Liability & Responsibility

• Laramerchi is not responsible for any lost, stolen, or damaged items, including boxes, dust bags, or accessories, while in our care or in transit.
• If your item has received any previous restoration or custom work elsewhere, please disclose this during your consultation—it may affect your results or pricing.
• Unclaimed items left for more than 30 days after your pick-up date may be forfeited.

Turnaround Time & Express Services

• Completion dates are estimated, not guaranteed. If you have a specific deadline, please let us know during the consultation—we offer express services for an additional fee.
• Shipping or personal delivery services can be arranged and may include extra charges.

Legal

• Any legal claims related to services provided by Laramerchi must be filed in either Suffolk or Middlesex County in Massachusetts.
• By using our services, you agree to these terms and accept any associated risks related to item handling and outcomes.

Thank you for choosing Laramerchi’s Restoration Center!
We appreciate your trust in us to care for your items and look forward to giving them new life.